Your Bag (0 items)
View your bag Checkout

Flowers Delivery Terms & Care Guide

Flowers Delivery Terms & Care Guide

DELIVERY

NATIONAL DELIVERY

Next day UK delivery is available on all bunches for £9.95, if your order is placed before 1pm. E.g. for a Tuesday delivery, order by 1pm on Monday.

Delivery is available Monday to Saturday.

Same day delivery can sometimes be fulfilled from Monday to Saturday but will require customers to call our studio in West London on 0207 183 1820 or by emailing orders@ronnycolbie.com to check with us first.

SPECIAL REQUIREMENTS

If you have any special requirements for your delivery, please specify in the box provided at checkout or email hello@ronnycolbie.com before placing your order. At the checkout you will be given the option to choose your preferred delivery time through selecting ‘AM’ or ‘PM’, however please note that we are unable to guarantee exact delivery times outside of that. All orders will be delivered using couriers collecting from our studio in West London.

DELIVERY TERMS

Please ensure that all details are correct, detailing the recipient’s full name, delivery address and postcode, along with a telephone number, noting any special delivery instructions that may assist our couriers with safe and easy delivery of your item/s.

Please also include your own telephone number and email address so that we may notify you in the event of any difficulty found in the delivery of your purchase. Any incorrect or misspelt details may result in delays or problems in delivery of your item/s. Please ensure that all details are accurate.

Where special delivery conditions may apply in establishments such as Hotels, Hospitals and Offices, a signature will be accepted as proof of delivery. Many hospitals do not accept flowers, so we suggest customers contact the hospital in question before placing an order.

If you are unsure of any details regarding delivery and wish to ask advice, please call us on 07881 293 183 to discuss.

GENERAL TERMS

Our natural products are subject to availability, which is governed by factors outside of our control, such as the seasons and weather. In the event that we do not stock the specific flowers required for your order, you will be contacted for further instruction. However, where a suitable substitution can be made, we reserve the right to do so without notice.

RETURNS POLICY

You have the right to cancel your order and receive a full refund before goods are dispatched from our studio. Once goods are dispatched via our delivery service we are unable to issue refunds unless our product is faulty. In the event of faulty products, goods must be returned to the studio where possible. We will require proof of purchase / delivery to assess the problem with our product, as quality and freshness is closely monitored in the store.

Following the below advice should prevent the majority of issues with any bouquet

CARE GUIDE

  • Remove the flowers from their packaging
  • Strip the stems of all thorns and foliage
  • Cut off about 2cm from the stem
  • Place your flowers into clean water
  • To prolong the life of your flowers change the water regularly and very importantly…
  • Do not display near draughts, direct sunlight or radiators

For further information regarding our trading policies please contact us direct on 07881 293 183 or email hello@ronnycolbie.com

Ronny Colbie
Sign up to our mailing list

For all of the latest launches, news, and behind the scenes goings on:

General Enquires - hello@ronnycolbie.com
Flowers and Fragrance - sales@ronnycolbie.com
Online orders - orders@ronnycolbie.com

Ronny Colbie Ltd | Unit 9 The Links, Popham Close, Hanworth, London, TW13 6JE | 0207 183 1820