Shipping & Returns

Shipping Flowers

  • Ronny Colbie flowers are ONLY available for delivery to all London postcodes and for local collection.
  • All listed flowers prices DO NOT include shipping – prices for shipping are calculated at checkout.
  • All flower orders will arrive on the specific date requested before 6PM (Tuesday – Saturday – excluding bank holidays)
  • All flower deliveries that require a specific time slot will need to be arranged directly with shop prior to the requested dispatch date via telephone/email
  • We are conscious of our carbon footprint and only deliver throughout London via our eco-friendly couriers
  • Our delivery and collection days are Tuesday to Saturday
  • Same day delivery and collections are available if ordered before 1pm
  • All orders made after 1pm on Saturday will be delivered Tuesday

Flower Returns

  • We are unable to issue refunds or exchanged unless flowers are delivered to recipient damaged.
  • Where possible flower arrangements must be returned to the Balham shop.
  • Should the product(s) be damaged upon receipt, proof of purchase and photographic evidence MUST be sent via email within 6 hours of delivery.
  • Flowers have a seasonal dependence and there may be occasions when a particular variety is unavailable. Every effort will be made to source each flower as purchased, however, if this cannot be achieved a similar variety will be used as a replacement. We do not offer refunds/ exchanges based on issues with selected varieties

Shipping Fragrance & Stationery

  • All orders to UK postcodes will be shipped complimentary via Royal Mail’s 48 hour tracked parcel service.
  • A premium next day delivery option to all UK postcodes is available at an additional cost and is added at checkout.
  • International shipments are sent on a tracked service. Arrival of your parcel may vary depending the specific customs guidelines for your chosen country. Specific country tax/duties are changed to the recipient. We advise you check the specific country tax tariff and additional duty fees prior to ordering.
  • Our delivery days are Monday to Saturday
  • Same day collections are available during store opening hours (Tuesday – Saturday | 10:00 – 18:00)
  • All orders made after 1pm on Saturday will be delivered Tuesday

Fragrance & Stationery Returns

  • We are unable to issue refunds or exchanged unless products have been delivered to recipient faulty.
  • We are unable to offer refunds on any used or opened goods
  • Where possible all damaged products must be returned to the Balham shop.
  • Should the product(s) be damaged upon receipt, proof of purchase and photographic evidence MUST be sent via email within 6 hours of delivery.
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